Frequently asked questions are presented here for your convenience. These are the most common questions we're asked about our products & services.
以下是关于我们的产品和服务最常见被问到的问题：
Q What methods of payment do you accept?
问：你们接受什么样的付款方式？
A We accept PayPal, Bitcoins and Bank Transfer.
答：我们接受PayPal支付,比特币支付以及银行转账
PayPal has transactions limits of $10,000 US.
PayPal支付限一万美元以内。
Bitcoins are accepted by a third party vendor that handles the exchange. All of our machines are sold for US Dollars.
第三方商家处理比特币兑换业务。我们所有的机器最终以美元标价出售。
Bank Transfers can take 3 to 4 days to appear in our system. We ask that you send a copy of the receipt for the transfer to office at butterflylabs.com and include your order number. This will help us match your payment with your order. Once we confirm the payment, we will send you a confirmation email. There is a $550 minimum on bank transfers. So a transaction for one 5 GH/s machine would not be eligible for Bank Transfer.
银行转账需要3到4天才 能在我们的系统中体现支付完成情况。请付款后将转账凭据及订单号电邮office at butterflylabs.com，这有助于我们核对您的订单与支付情况。一旦我们确认支付后，我们会向您发送一封确认电邮。银行转账额最小要求550 美元。所以单台5 GH/s设备无法用银行转账方式支付。
Q Where am I in line and when will my order ship?
问：我排在第几位？我的设备什么时候能有寄出？
A We currently do not have the ability to easily disclose the number of orders we currently have. Shipping of new units is expected to begin soon. It is unknown at this time when we will complete the shipping of our pre-orders. Even though we should start shipping soon, orders placed now will be shipped at a later time. Our orders date back to June, 2012. All of those orders and those placed since then will be shipped before new orders.
答：现在我们还未处理完现有的订单。新的设备预计很快能够寄出。完成预定产品的出货时间无法预计。即使这样，我们会尽快开始发货，现在预定的订单会稍候发出。2012年6月前的订单会优先发出。
QI tried calling Butterfly Labs, but no one answered. How can I talk to someone?
问：电话联系蝴蝶实验室但是无人接听，我怎么才能联系到你们？
A We try to answer phone calls as they come in, but sometimes we are on the phone with other customers at the time you call. We respond to voicemails as quickly as possible but it's often faster to write customer service at office at butterflylabs.com where a response staff is in place during business hours. Our normal business hours are Monday - Friday, 9 am to 5 pm US Central Time. We are also available on Facebook and Twitter.
答：我们尽量接听打来的 电话，但是有些时候可能您打来的时候我们正在与其他客户通话。一个更快的办法是，发电邮到office at butterflylabs.com，我们会有一个专业团队在工作时间进行反馈。我们的工作时间是美国时间周一到周五，上午9点到下午5点。您同时可以用 Facebook and Twitter与我们联系。
Q Can Butterfly Labs ship items as a 'gift' or for a lower price than was paid?
问：设备能够标注“礼物”或者低于售价的价格邮寄吗？
A No. We can lose our ability to ship to a country if we falsify customs declarations. We declare all items as 'computer peripherals' for the actual price paid on the customs form.
答：不可以。如果我们伪造商品报关名称可能会使我们失去邮寄到该国的权利。我们均以实际价格并以“计算机周边设备”的名称报关。
QWhat shipping company does Butterfly Labs use?
问：蝴蝶实验室采用什么快递公司投递包裹？
A Standard Shipping uses USPS - the United States Postal Service except for the Mini Rigs, which ship with FedEx Express Shipping uses FedEx by default.
答：标准运输方式除了运输Mini Rigs设备外均采用美国邮政运输。Mini Rigs设备采用联邦快递方式运输。
QCan I get a refund on my pre-order?
问：我的预定可以退款吗？
A
All sales are final unless we fail to perform. That means if we do not ship any machine at all. If you would really like a refund anyway, just ask and we'll probably be able to take care of you. Nonetheless, we reserve the right to handle it on a case by case basis.
答：除非我们无法发货的情况下，所有商品一经售出不能退款。如果您无论如何希望退款，请联系我们，我们会尽力给您安排。但是，视具体情况，我们保留处置的权利。
Refunds usually take 3-4 days to begin the process. If you paid with a bank wire, it will take an additional week or so for the funds to appear in your account. PayPal and Bitcoin refunds can take 2-3 days for the funds to appear in your account.
退款一般情况下需要3-4天时间。如果您采用银行电汇方式，可能额外需要一周时间才能退款到您的账户。PayPal and Bitcoin支付一般在2-3天完成退款流程。
Bitcoin payments and refunds are processed through a third-party vendor. The amount refunded is based on the US Dollar equivalent at the time the transaction is initiated.
比特币支付方式退款通过第三方商家处理。退款的比特币数量为初次交易的美元金额折算成当前的比特币数量。
Q What is the power consumption of the Bitforce SC (ASIC based) units?
问：Bitforce SC (ASIC芯片) 设备的功耗是多少？
A We are not currently releasing power specs for the units.
答：现在我们还没有公布设备功耗说明书。
Q Do your products fall under US encryption export control classification?
问：你们的产品是在美国加密出口产品限制声明范围内吗？
A Yes, the BitForce SHA256 processor is properly classified under the US Bureau of Industry and Security export control. Our export control restriction prohibits the export of our products to AT designated countries as specified by the US Department of Commerce. If you need clarification on your ability to purchase our products, please contact us for review.
答：是的。BitForce SHA256处理器就在美国工业和安全局出口控制名单下。我们的出口控制限制调理禁止出口到美国商务部指定的国家。如果你需要明确是否有购买我们产品的权利，请跟我们联系。
Q If I choose Express Shipping, does that mean my order gets processed ahead of others in line?
问：如果我选择快递运输方式，是不是意味着我的订单能够比我前面订购的用户先行发货？
A It only speeds up the time it takes to deliver the machine(s) once it leaves our production facility.
答：快递运输方式只意味着设备出厂后能够更快的邮寄。
Q How long will the full price trade in program last?
问：全价交易将持续到什么时候？
A For our FPGA customers the trade-in program is scheduled to last until 1 June 2013.
答：对于我们的FPGA用户，全价交易将持续到2013年6月1日。（这个翻译感觉不顺，仅供参考）
Q What is "Hosting" and how do I setup my order to be "Hosted"?
问：什么是“托管”？我怎么做能够使我的机器被托管？
A When ordering equipment from Butterfly Labs, you have the option of hosting your equipment locally with one of our affiliate data centers. While BFL does not host equipment directly, we do work with local providers to place your equipment.
答：当你在蝴蝶下订单的时候，你会遇到一个选项，是否将你的设备托管到其中一个蝴蝶本地相关数据中心，蝴蝶公司不直接托管机器，我们和本地合作商合作托管你的机器。
Currently, we work with a company called J.Morgan and Associates, which will host your equipment at their facilities. The current cost structure for hosting is:
现在，我们和J.Morgan联合公司合作，其将托管你的设备到他们的中心。现在托管费用如下：
MiniRig SC: $625 per month, per rig
50 GH/s and 60 GH/s $100 per month, per unit
Your hosted units will be added to a mining farm and you will be paid out regularly based on their collective output. Currently, the payout is approximately every two days, depending on luck. As difficulty increases, payout times may get longer or the payout threshold may be reduced to bring it back to every 2 days or so.
MiniRig SC：625美元/月（台）
50 GH/s and 60 GH/s：100美元/月（台）
你托管的设备会被加入到挖矿组中并且你会基于整体的贡献得到响应的收益，一般幸运的话每2天支付1次。由于矿池难度持续增加，支付频率可能变长或者每2天的支付额会减少。
If you wish to have direct control over your units, you may provide a laptop or netbook computer (or one can be sourced locally at cost). Additionally, if you have more units than the provided computer has USB ports, you will need to provide enough USB hubs to support your equipment. That netbook or laptop, if provided by you, will need to be configured for remote access of your choice. Linux is the preferred loaded OS, but you may use Windows or OSX. Under any circumstance, however, if you choose to control your units yourself, you will be responsible for the network security, patching, updating and maintenance of the netbook or laptop. Remote hands will be provided to reboot the machine should it lock up, but configuration or maintenance assistance can not be provided, although it can be negotiated for an extra fee. Response times for remote hands requests are typically within an hour, but can be up to 12 hours depending on the time of day the request is made in GMT -6 (CST) timezone.
如果你想直接控制你的设 备，你需要提供一台笔记本或者上网本（或者一台可以本地管理的设备），另外，你需要提供足够的USB hub来链接你的设备。如果笔记本或者上网本是你自己提供的，你就能够自行配置和远程管理你的设备。Linux系统是推荐的操作系统，当然你也可以使用 windows系统或者osx系统。如果你选择自行控制你的设备，你就必须自己对网络安全、打补丁、升级以及维护你的笔记本或上网本负责。远程协助包括重 启你的设备，但不包括配置和维护，当然如果你愿意额外付费下可以再协商。一般情况下一小时内响应远程协助，最长12小时，主要我们在格林尼治时间6时区。
Your equipment will be housed in one of three data centers in the Kansas City area (With a 4th coming online in the next 6 months). Each center is guarded by multiple security procedures, including biometric identification, key card access, elevator lock outs and human verification. Fire suppression and notification are present in all datacenters. Redundant power is provided by a generator and for an additional fee can be provided by battery as a UPS.
你的设备会被安置在位于 堪萨斯市的三个数据中心中的一个（第四个在6个月后即将上线）。每个中心采用多种安全手段以保证安全，包括生物识别、门禁卡、电梯锁和人工检查。每个数据 中心都有防火预警和应急处置设施。发电机提供冗余电源保护，支付额外的费用还可以配备电池，比如UPS。
Hosted units will be maintained by a BFL representative should a failure occur and replacement/repair is usually conducted the same day. There is no cost for repair/replacement of failed units that are under warranty.
每天蝴蝶公司维护人员都会维护托管设备，比如问题发生时替换和维修。在协议下没有额外的修理替换费用。
If you wish to have your unit hosted locally, please contact Butterfly Labs customers service to be sure they also know the units will be hosted locally. Once your units are ready to be shipped (This is not way to jump the shipping queue, your units will be released in the order they would normally be released to the shipping department), they will be released to the local data center and installed the same or next day. Any shipping fees that you've already paid can be applied towards your monthly hosting charges. There is no taxes charged if you host locally, as the delivery will be to Missouri (from Kansas) and thus not subject to local sales tax. Once the hosting company takes possession of the machine(s), they will contact you regarding payment methods and wallet addresses for payouts.
如果你想托管你的机器， 请联系蝴蝶公司服务人员以保证他们也知道设备将被托管，一旦你的设备被运输（这并不意味着托管可以提早发货，你的设备还是会按照原来的顺序下发到运输 部），他们会负责运输到本地数据中心并且在当天或者第二天安装。任何你已经付的运输费用都可以抵扣托管月租，因为如果托管的话，只是从堪萨斯州运输到密苏 里州，而这个是不需要缴税的，一旦托管公司收到您的设备，他们就会联系你支付方式和支付地址以供后续支付。
Q If I purchase a machine that someone else ordered and is selling it through another entity, Can I have it shipped directly to me?
问：如果我通过另外的渠道购买了其他人订购的设备，我能够直接收到货吗？
A In an effort to protect the original purchaser, Butterfly Labs will only ship orders to the person that is listed in the shipping information for the order. In other words, when the order was placed, there was a name entered in the Ship To: field. That is the person that we will be shipping the machine to.
答：为了保护最原始购买人的权益，蝴蝶公司只会将设备寄给订单上所列的收货地址，换句话说，订单下完后的收件人和收件地址就是我们的发货地址。
Q What is your 1/3 shipping plan?
问：什么事1/3邮寄计划？
A Because of the potential for massive disruption that our ASIC units may cause to the mining ecosystem, we are instituting a 1/3 shipping method for our first shipment of products to individuals. So that no single person or handful of people are able to gain a material advantage over any other, we will ship all our available units at the same time to as many customers as we can. This means we will likely delay shipping on our first units until we have accumulated enough stock to satisfy a significant portion of our initial orders. This ensures that as many people as possible who are early adopters are equally and fairly treated when receiving our product. To that end we will be shipping our first orders as such: 1/3 of each product line (Jalapeno, Single SC and Minirig SC) will be shipping to new orders, 1/3 to upgrade orders and the final 1/3 will be shipped to a random selection of orders from the first two categories (both upgrade and new customers) received in the first month of orders (From 23 June 2012 to 22 July 2012).
答：由于ASIC机对于 现有挖矿生态系统有潜在的巨大破坏，所以我们发给每个人的时候设计了一个1/3邮寄计划。不会存在单个人或者一小撮人获得巨大的先发优势，我们会尽可能的 让更多的客户得到设备，这也就意味着我们会延迟发货直到我们有足够的设备以让一定数量的最初订单都能够得到满足，从而保证尽可能多的客户在收到设备时能够 做到公平对待，为了这个目的，我们会按照如下顺序处理订单发货：第一个月订单中（2012-6-23~201-7-22），1/3的设备会寄给新订用 户，1/3发给升级用户，最后的1/3随机发给上面2批用户中的人。
Q Are your algorithms, PCB's or other products available for purchase separately?
问：你们是否有单独的算法设备、PCB板或者其他设备可以购买？
A Yes, our intellectual property is available for licensing to other chip manufacturers. In most cases we can also make our individual components available to you depending on your needs.
答：是的，我们的知识产权允许我们授权给其他的芯片制造商，很多情况下，我们也能够将单独的组件卖给你，如果你需要的话。
Q What does GH/s stand for?
问：GH/s表示什么？
A GH/s stands for gigahashes per second.
答：GH/s表示千兆哈希计算单位每秒
Q Official BFL policy on eBay and other Internet auctions for pre-orders.
问：蝴蝶官方政策：关于ebay和其他网上拍卖预定。
A eBay and other online auctions for BFL products and pre-orders are not supported by BFL in any way. We will not answer any questions as to whether an auction is legitimate. You should be aware that some auctions on eBay and elsewhere have been reported as fraudulent. Please use extreme caution when bidding on BFL product auctions, as BFL is not responsible for the actions of others on third party sites.
答：ebay和其他网上拍卖预定不被蝴蝶官方保证，我们不会回答任何关于交易是否合法的问题。你必须注意一些在ebay和其他网上拍卖预定已经被申诉为欺诈。请仔细注意这些交易的安全，因为蝴蝶官方部队第三方站点交易承担任何责任。
